Matrix Processing House

                                  A Unit of ACE Innovators Pvt. Ltd.

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Matrix Your Partner For Success

Matrix Processing House "MATRIX" is the proprietory business unit of Ace Innovators Pvt. Ltd. Matrix has alreday created a niche for itself in the Retail Sector in the following critical areas :
Structured and Personalised Contact with End Customer at his home and / or Work place .
Structured Tele Contact with End Customer .
Transaction Processing
Collection Management
Retention and Loyalty Management .

Matrix has pan India presence through its network of 44 branches at all key locations in the country . Matrix leverages its strong IT infrastructure to provide totally automated and customised business solutions which blends very effectively with clients's existing work processes.
We have the vertical industry knowledge and process expertise to deliver strategic value to our clients, in addition to significant time and cost savings.
We believe in collaborative, long-term client relationships that evolve and grow stronger over time. Our clients have grown with us since inception and are scaling up their operations every year.

Profile

Independent corporate body promoted by Finance and IT professionals      in May 2003 .
Promoters and Key Personnel have domain expertise in Corporate Laws      and Company Affairs , Data Management and Process Management .
Structured Customer Contact with over 7 lac customers every month      across the country .
100 % statutory compliant company .
1594 on roll and permanent employees . Very low attrition rate      signifying very high employee morale and commitment .
Pan India Structured and organised platform to offer end to end      business Solutions to manage Customer Relationship activities .
Large Geographical Coverage through our 26 Branches . ( Business      Plan in place to open 16 more branches )
Preferred Service Provider in the Telecom and Financial Sectors in the      short period .
Clients include all major telecom companies and select Private Banks .

Mission

To be the client’s first choice for quality services at the competitive cost      through working faster , simpler and together.
To inspire and empower our employees to be their best–both Personally      and professionally.
To attract, retain and nurture good talent and ensuring a career path for      our employees.
To be an honest , transparent , ethical and law abiding organisation.

Strengths

People – 1594 high skilled professionals in the team.
An IS/IT team comprising 23 highly skilled professionals .
Process and Data Management in High Volume Service and Finance     Industry .
Collection Management managing customers’ receivables across a large     geographical area .
Time Bound Execution of Clients’s Processes with SLA compliance     across a large geographical area .
26 branches at all key locations in the country ensuring Unified Clients’     Process across large geographical area
Customer Relationship Management
Information Systems Development & Management .
Sound understanding of the Retail Market .
Fully Customised and Robust Process Modules as developed inhouse .

Management

Mr. Vinod Bansal – He is Practising Chartered Accountant and Management Consultant with more than 24 years of experience in Finance, Taxation, Legal , Corporate Law and Risk Management . He brings strong Management practices and enforces good corporate values to create a value driven organisation . He is high Networth Individual and provides financial stability to the organisation .

Mr. Vinay Pal Jain – Mr. Vinay Pal Jain is an entrepreneur with huge business empire and his 32 years of business experience consisting of diversified businesses like garments manufacturing, industrial chemicals trading, agro products trading, construction material trading, yarn mill and B.P.O. He has been able to succeed well in all the businesses with his great vision and tremendous entrepreneurial skills. His business acumen and financial worth contribute to sustained growth of the organization.

The People Factor

The quality of our manpower resources is what sets MATRIX apart from others. Graduates, MBA's or Computer Applications, fluent in spoken and written English, well-versed in industry, our people are enthusiastic, well-trained and productive. Our cross-functional teams have high standards of quality and stay focused on common goals.

At MATRIX, our vibrant work culture promotes drive, proactiveness, a positive attitude and collaborative focus to achieve common goals. Our people are selected as much for their domain expertise as for their dedication to quality and productivity, their communication and interpersonal skills Our middle managers have come up the ladder with MATRIX and have been given the professional training and feedback to continuously hone their skills.


Mr. Deepak Sharma (CEO) - MCA (Master of Computer Applications) & CA/Alumni of IIM Ahmedabad, with over 17 years of experience in finance industry with focus area as Finance, Marketing and Systems.

Mr. Dhirendra Kumar Nigam(System Analyst-IT) -MSc-IT (Master of Computer Science)-Software Professional with 5 years of experience.

Mr. Vikram Gupta( Regional Manager - North ) - ( Regional Manager – North I) – Management Graduate with over 8 years of experience in operations .

Mr. Ravi Kalra (Head Quality & Audit) - MBA in Finance, with over 7 years of experience in International & National Telecom Operation.

Mr. Durgesh (Regional Manager- North II)- Management Graduate with over 6 years of experience in operations.

Mr. Ramesh Unny - ( Operation Manager- Assam & NESA ) - B. Tech and MBA with 5 years of experience in Process Management.

Mr. Vinay Aggrawal - (Head- HR) - HR Professional with over 14 years of experience in HR Management .

Mr. Durgesh - ( Operation Manager- J&K ) - MBA with 5 years of experience in Process Management.

Mr. V.K.Sharma - ( Operation Manager – UP East ) -Management Graduate with over 9 years of experience in Service Industry .

Mr. Rajender - (Operation Manager– West Bengal )- MBA with 4 years of Experience in Process management.

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